Shipping policy

Shipping Policy

At Divina Mari, we want your order to arrive safely and clearly. EU consumer law requires clear information about delivery arrangements and costs before the customer completes the purchase.

1. Shipping Destinations

We ship to selected countries. Available destinations will be shown at checkout based on your delivery address.

2. Processing Time

Orders are usually processed within the timeframe indicated on the website or at checkout. Processing times may vary during high-demand periods, holidays or promotional launches.

3. Delivery Time

Estimated delivery times depend on the destination country and shipping method selected. Delivery estimates are provided for convenience and may vary due to customs, logistics delays or carrier conditions.

4. Shipping Costs

Shipping costs will be displayed clearly at checkout before you complete your order, as required by EU consumer information rules.

5. Customs, Duties and Taxes

For cross-border deliveries, additional import duties, taxes or customs fees may apply depending on the destination and the shipping arrangement used. Where applicable, responsibility for such charges will be indicated at checkout or in the order terms.

6. Incorrect Address

Customers are responsible for providing an accurate shipping address. If an incorrect or incomplete address is submitted, delivery delays or additional shipping charges may occur.